Privacy Policy

1. Who We Are
Space Inflatables and Soft Play Hire is a friendly, family-run bouncy castle and soft play hire business serving Midhurst and surrounding villages, West Sussex, Hampshire and Surrey.
We take your privacy seriously and are committed to protecting your personal information in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
Business contact details:
Business name: Space Inflatables and Soft Play Hire
Telephone: 07473 248941
Email: info@spaceinflatablesandsoftplayhire.co.uk
Website: www.spaceinflatablesandsoftplayhire.co.uk
2. What Information We Collect
When you contact us or make a booking, we may collect the following information:
• Your name.
• Your telephone number.
• Your email address.
• Your delivery address and postcode.
• Your booking details.
• Your event date and delivery requirements.
• Any additional information you choose to provide when contacting us.
We only collect information that is reasonably necessary to deal with your enquiry, arrange your hire and provide our services.
3. How We Collect Your Information
We may collect your personal information when you:
• Contact us through Facebook Messenger.
• Telephone or email us.
• Make a booking or hire enquiry.
• Contact us through our website.
• Communicate with us about an existing booking.
4. How We Use Your Information
We use your personal information to:
• Respond to enquiries.
• Process and manage bookings.
• Arrange delivery and collection of equipment.
• Contact customers regarding their bookings.
• Provide updates about hires and any changes.
• Deal with customer questions or complaints.
• Meet our legal and accounting obligations.
We will only use your information for legitimate business purposes and will not sell your personal information to third parties.
5. How We Store and Protect Your Information
Customer booking information is stored within our Bouncy Castle Network (BCN) website dashboard.
Access to our dashboard is restricted to the business owner.
We take reasonable steps to protect customer information against unauthorised access, loss, misuse or disclosure.
We also expect the third-party services we use to handle information securely and in accordance with applicable data protection requirements.
6. Sharing Your Information
We do not sell, rent or trade customer personal information.
We may need to share relevant information with service providers who help us operate our business, including our website and booking system provider.
Facebook and other communication providers may also process information when you contact us through their services. Their own privacy policies will apply to their platforms.
We only share information where necessary for business operations or where we are legally required to do so.
7. How Long We Keep Your Information
We only retain personal information for as long as reasonably necessary.
Booking information may need to be retained for business administration, accounting, tax and legal purposes.
Once information is no longer required, we will take reasonable steps to securely delete or dispose of it.
8. Photographs and Advertising
Space Inflatables and Soft Play Hire regularly uses photographs of its own equipment for advertising and promotional purposes.
These may include photographs of:
• Bouncy castles.
• Assault courses.
• Inflatable slides.
• Soft play equipment.
• Ball pits.
• Didi cars.
• Hopperz.
• Party packages and equipment setups.
We use these photographs to showcase our products and services on our website and social media pages.
We do not intentionally use identifiable photographs of customers or children as part of our advertising.
9. Your Data Protection Rights
Under UK data protection legislation, you have rights regarding your personal information.
These may include:
• The right to request a copy of the personal information we hold about you.
• The right to ask us to correct inaccurate information.
• The right to request deletion of your personal information where applicable.
• The right to request that we restrict how we use your information in certain circumstances.
• The right to object to certain uses of your information.
• The right to complain if you believe your information has been handled incorrectly.
To exercise any of these rights, please contact us using the details provided above.
10. Cookies
Our website may use cookies and similar technologies to help it function correctly and improve the visitor experience.
Some cookies may be necessary for the website to operate, while others may be used for analytics or other purposes.
Please refer to our Cookie Policy for further information about the cookies used on our website and how you can manage your preferences.
11. Third-Party Websites
Our website and social media pages may contain links to third-party websites, including Facebook.
We are not responsible for the privacy practices or content of external websites.
We recommend checking their privacy policies when using their services.
12. Changes to This Privacy Policy
We may occasionally update this Privacy Policy to reflect changes to our business, services or legal requirements.
Any updates will be published on this page, and we recommend checking it occasionally.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Space Inflatables and Soft Play Hire
Telephone: 07473 248941
Email: info@spaceinflatablesandsoftplayhire.co.uk

Website: www.spaceinflatablesandsoftplayhire.co.uk